We know you’re in a hurry to get you pool, that’s why we process and ship all orders the SAME DAY!

In some cases you may receive your Polar Pool the very next day.

Once you place your pool order, we will send the video and manual, and all necessary drawings by Priority Mail so you can start preparing for your installation. During our peak season, we will upgrade at no additional cost to you any items that are currently out of stock, guaranteeing that there will be no delay shipping your pool direct to you.

Prepaid shipping is for the continental USA only, and there is an 8% surcharge for freight to the following: Those located in Pacific and Mountain time zones.

(We apologize for this)

Shipping & Return Policy

Curbside Delivery

Residential deliveries arrive on a 72’ tractor-trailer.

We pay shipping charges in advance. You are not required to pay any additional shipping charges at the time of delivery. The shipping charges you pay are for the transport of your product(s) from our warehouse to your curb (i.e., “delivery”). The freight company is not required to take the product(s) off the truck or to move the product(s) to your desired location. The freight company will contact you before they deliver your product(s). Please plan ahead to arrange means of getting the product(s) off the truck and to your desired location.

Most of our products require a few individuals present at delivery time to get the product(s) off the truck and to move it to your desired location. Your first option is to have several people (2) when the product is delivered to take it off the truck. Your other option is to request a hydraulic lift gate truck to unload your product(s). The fees for this additional service are $150.00.

You can arrange for and purchase this additional service when you place your order with us to ensure a smoother delivery.

Receiving Freight: Clear Delivery

Receiving freight can be as easy as sending it if you follow a few steps:

Stay in contact with Polar Pools to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
When the shipment is delivered, inspect it immediately for obvious signs of damage.
Compare the number of shipping units received to the number listed on the delivery receipt.
Sign the delivery receipt.

The driver will help you receive your shipment and answer your questions.

While the driver is there, compare the pieces of freight you are receiving to the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer’s records.

A signed delivery receipt with no is called a “clear delivery.” Clear deliveries mean that there were no shortages or visible damage at the time of delivery. It is that the buyer follows the delivery procedure described above.

It is very important that the buyer follows the delivery procedure described above. If the buyer determines that all or a portion of the merchandise has been damaged, the buyer must refuse to accept the shipment or note the exact damages on the freight bill and replacement parts will be sent. Any damaged parts that are not noted at the time of receipt by the buyer will be replaced at the buyer’s cost (including shipping costs).

Returns will be accepted only up to 10 calendar days after the buyer signs for delivery and only under the condition that the buyer arranges for shipping back to Polar Pools and pays all applicable shipping charges to and from Polar Pools

The buyer must call before returning merchandise. All returns are subject to credit minus shipping charges, only after inspection of returned merchandise by Polar Pools. All returned merchandise might be subject to a 15% restocking fee due to depreciation.

Any questions please call, 1.877.207.7665

704.975.4021

Shipping

Shipping & Return Policy

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Yes, You Can Do It Yourself!