Curbside Delivery

Residential deliveries arrive on a 72’ tractor-trailer.

We pay shipping charges in advance. You are not required to pay any additional shipping charges at the time of delivery. The shipping charges you pay are for the transport of your product(s) from our warehouse to your curb (i.e., “delivery”). The freight company is not required to take the product(s) off the truck or to move the product(s) to your desired location. The freight company will contact you before they deliver your product(s). Please plan ahead to arrange means of getting the product(s) off the truck and to your desired location.

Most of our products require a few individuals present at delivery time to get the product(s) off the truck and to move it to your desired location. Your first option is to have several people (2) when the product is delivered to take it off the truck. Your other option is to request a hydraulic lift gate truck to unload your product(s). The fees for this additional service are $150.00.

You can arrange for and purchase this additional service when you place your order with us to ensure a smoother delivery.

Receiving Freight: Clear Delivery

Receiving freight can be as easy as sending it if you follow a few steps:

1. Stay in contact with Polar Pools to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
2.  When the shipment is delivered, inspect it immediately for obvious signs of damage.
3. Compare the number of shipping units received to the number listed on the delivery receipt.
4. Sign the delivery receipt.

The driver will help you receive your shipment and answer your questions.

While the driver is there, compare the pieces of freight you are receiving to the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer’s records.

A signed delivery receipt with no is called a “clear delivery.” Clear deliveries mean that there were no shortages or visible damage at the time of delivery. It is that the buyer follows the delivery procedure described above.