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Curbside Delivery
Residential
deliveries arrive on a 72’ tractor-trailer.
We pay shipping charges in advance. You are not required to pay
any additional shipping charges at the time of delivery. The
shipping charges you pay are for the transport of your product(s)
from our warehouse to your curb (i.e., “delivery”).
The freight
company is not required to take the product(s) off the
truck or to move the product(s) to your desired location.
The freight company will contact you before they deliver
your product(s). Please plan ahead to arrange means of getting
the product(s) off the truck and to your desired location.
Most of our products require a few individuals present at
delivery time to get the product(s) off the truck and to move it
to your desired location.
Your first
option is to have several people (2) when the product is
delivered to take it off the truck.
Your other
option is to request a hydraulic lift gate truck to unload your
product(s). The fees for this additional service are $150.00.You
can arrange for and purchase this additional service when
you place your order with us to ensure a smoother delivery.
Receiving Freight:
Clear Delivery
Receiving freight can be as easy as sending it if you follow a
few steps:
1.
Stay in
contact with Polar Pools to find out when your shipment was
shipped, what carrier it was given to, and an approximate
arrival date.
2.
When
the shipment is delivered, inspect it immediately for obvious
signs of damage.
3.
Compare
the number of shipping units received to the number listed on
the delivery receipt.
4.
Sign
the delivery receipt.
The driver will help you receive your shipment and answer your
questions.
While the driver is there, compare the pieces of freight you are
receiving to the delivery receipt. If condition and quantity of
your freight is acceptable, the driver will ask you to sign the
delivery receipt. The driver will give you a copy, and take the
original signed copy with him/her (as proof of delivery) for
his/her employer's records.
A signed delivery receipt with no exceptions is called a
"clear delivery." Clear deliveries mean that there were no
shortages or visible damage at the time of delivery.
It is very important that the buyer follows the delivery
procedure described above. If the buyer determines that all or a
portion of the merchandise has been damaged, the buyer must
refuse to accept the shipment or note the exact
damages on the freight bill and replacement parts will be sent.
Any damaged parts that are not noted at the time of receipt by
the buyer will be replaced at the buyer's cost (including
shipping costs).
Returns will be
accepted only up to 10 calendar days after the buyer signs for
delivery and only under the condition that the buyer arranges
for shipping back to Polar Pools and pays all applicable
shipping charges to and from Polar Pools
The buyer must call before returning merchandise. All
returns are subject to credit minus shipping charges, only after
inspection of returned merchandise by Polar Pools. All
returned merchandise might be subject to a 15% restocking fee
due to depreciation.
Any questions please
call, 1.877.207.7665 |
